In this episode of Shaping Healthcare, host Laurel Rockall welcomes Dr. Neha Kanwar, Senior Assistant Vice President at Citius Healthcare Consulting, for an in-depth discussion on the evolving landscape of healthcare denial management and the transformative role of GenAI.
Join them as they:
- Explore the pressing challenges facing healthcare providers in denial management
- Analyze the impact of changing healthcare regulations on denial practices
- Discuss how GenAI can revolutionize traditional denial management processes
- Examine successful implementations of AI in denial management
- Consider the ethical implications and security considerations of AI adoption
- Investigate the importance of data quality and infrastructure

Sr. AVP, Citius Healthcare Consulting
Dr. Neha Kanwar brings over 18 years of experience in healthcare and life sciences, with a proven track record in leadership roles bridging both providers and life sciences sectors. At Citius Healthcare Consulting, she drives strategic initiatives to ensure clients successfully navigate their digital transformation journey toward the future of healthcare. Her expertise extends to go-to-market strategies, where she has demonstrated significant success in sales growth and market penetration.