Improving call center agent performance with intelligent support

Healthcare contact center agents struggle with high call volumes and complex queries, often resulting in patient dissatisfaction. GenAI has the potential to transform the healthcare contact experience by increasing agent productivity and allowing hyper-personalization.

Call centers can benefit from GenAI by providing agents with real-time access to accurate medical insights, enabling them to handle complex queries efficiently while adhering to strict regulatory standards. In addition, routine tasks like appointment scheduling, insurance verification, and data entry can be automated, freeing up more time for personalized patient interactions.