Improving call center agent performance with intelligent support

Unlock the future of healthcare customer service with GenAI Agent Assist

Doctor treating a child
GENAI AGENT ASSIST

Revolutionizing healthcare conversations

Healthcare contact center agents struggle with high call volumes and complex queries, often resulting in patient dissatisfaction. GenAI has the potential to transform the healthcare contact experience by increasing agent productivity and allowing hyper-personalization.

Call centers can benefit from GenAI by providing agents with real-time access to accurate medical insights, enabling them to handle complex queries efficiently while adhering to strict regulatory standards. In addition, routine tasks like appointment scheduling, insurance verification, and data entry can be automated, freeing up more time for personalized patient interactions.

OUTCOMES

Amplifying contact center outcomes with GenAI Agent Assist

metrics 1
Precised healthcare conversations

Ensure precise and accurate interactions during healthcare conversations.

Group (2)
Efficient call handling with intelligent automation

Streamline call center operations and reduce average call handling time.

cockade 2
Real-time decision support

Give agents real-time access to critical patient data, treatment guidelines, and the latest medical insights.

Group (1)
Enhanced patient-centric support

Enhance the patient experience by providing personalized and patient-centric support.

Group (3)
Compliance assurance and security

Adhere to strict industry regulations, safeguarding sensitive patient information and ensuring a secure and trusted communication environment.

Digital Modernization
Optimized operational costs

Run day-to-day operations more efficiently to reduce costs.

Want to reduce costs, save time, & eliminate errors with GenAI-powered QA?

award
CAPABILITIES

Harnessing the potential of GenAI

ai 1
Automated
scenario
learning
Group
Localized
adaptation
to LLMs
machine-learning 1
Scalability &
magnitude
optimization
Group (1)
User-friendly
input
interface 
Insights

Practical thought leadership on healthcare and technology

GenAI in Healthcare: Catalyzing the Revenue Cycle Management Transformation

GenAI in Healthcare: Catalyzing the Revenue Cycle Management Transformation

CitiusTech's recognition by Gartner underscores its strong interoperability
CitiusTech's recognition by Gartner underscores its strong interoperability
Bridging health disparities with analytics and AI
Bridging health disparities with analytics and AI
Empowering Healthcare – The transformation of Prior Auth with intelligent automations
Empowering Healthcare – The transformation of Prior Auth with intelligent automations
Build a data-driven Healthcare future with GenAI
Build a data-driven Healthcare future with GenAI
Tech I'd like to see: A unified healthcare interface
Tech I'd like to see: A unified healthcare interface