PATIENT SERVICES
Powering patient-first services with next-gen technology
Improving engagement, compliance, and outcomes from specialty drug programs
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PATIENT SERVICES
Reimagining patient services with digital technology
Accelerate digital transformation by embracing patient-centric care with real-time data and regulatory compliance. Utilize CitiusTech’s expertise, along with Wilco Docx and Wilco Patient Hub accelerators, ensuring adherence, coordinating care, streamlining patient enrollment, and managing data while enhancing operational efficiency.
Patient intake and case management
Patient engagement and experience
Patient data management
Sales and revenue management
New program implementations
Data extracts and reporting
Compliance and security
Specialty pharmacy and hub Integrations
Wilco Docx accelerator for OCR
Wilco Patient Hub accelerator for patient adherence
CONNECT WITH US
Connect data and integrate services to enhance patient experience and outcomes
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features
Improving patient outcomes with comprehensive solutions
Improve patient intake and case management
Leverage hyper-scaler partnerships to build customized cloud-based platforms. Automate onboarding workflows, utilize intelligent ePA and eBV with RPA and alerts, and leverage GenAI for reports and personalized communication.
Enhance patient engagement
Deploy digital apps and UX to improve patient experience. Use omnichannel communication, integrate AI support bots in agent workflows, and track medication adherence and stockouts with AI/ML apps.
Integrate and secure patient data
Enhance patient data management with integrated analytics, a unified data platform for real-time reporting, and secure cloud storage with disaster recovery.
Implement data-driven decisions
Improve sales and revenue management with data integration, Salesforce reporting, and market analysis for drug and customer insights.
Enhance hub services & execute customized programs
500+ Salesforce implementation consultants for accelerating patient hub services. Implement new programs through professional services, including 24x7 post-implementation support.
Accelerate patient services implementation
Leverage Wilco Docx accelerator for enhancing patient intake efficiency and Wilco Patient accelerator for enhancing drug adherence.
Case Study
Streamlined workflows with Salesforce implementation for a Healthcare leader
Implemented Salesforce Service Cloud and case management platform to support patient services for a leader in pharma distribution and case management. Improved compliance and saved $2+Mn from streamlined workflows and integrations.
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Case Study
Patient services program support and implementation for a leading Provider of integrated commercial services
60+ programs supported and 6+ programs implemented for enhancing patient services. Post Wilco Docx implementation, contact center gained 80 hours of efficiency per day.
Case Study
Expedited case intake using salesforce and Wilco Docx accelerator
Implemented Salesforce Health Cloud for enhanced engagement enter efficiencies. Enhanced case intake for inbound patients using Wilco Docx leading to 30 hours of efficiency per day.
