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MEMBER EXPERIENCE
Elevating member experience with a digital-first mindset
Transforming member touchpoints with human-centric and next-gen technologies
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MEMBER EXPERIENCE
Boosting member satisfaction with hyper-personalized experiences
Stand out in a consumer-driven healthcare landscape by offering personalized experiences that attract and retain members. Solidify your market position with CitiusTech’s specialized solutions that enhance member experiences across various digital touchpoints, improving engagement and outcomes.
Experience design
studio
Experience platform and portal engineering
Next-gen mobile application development
Member data and analytics
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CONNECT WITH US
Leverage innovative platforms, data, and analytics to hyper-personalize member journeys.
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features
Enhancing health experiences with data-driven decisions and impactful designs
Improve onboarding efficiency
Deploy Quick Starter Kits to streamline UX development, using playbooks and design templates to enhance engagement and satisfaction.
Enhance engagement through partnerships
Forge strategic partnerships with industry leaders like Salesforce and Zelis, leveraging expert networks and hyperscalers to innovate and enhance user experiences.
Integrate comprehensive solutions
Integrate solutions seamlessly under one roof, combining design, engineering, data, and analytics to boost member engagement and achieve superior outcomes.
Case Study
Transformed consumer experience for ~10Mn lives
Consolidated savings of more than $3Mn through modernization of processes, technology enhancements (including Cloud/GCP migrations), operational standardization, and reimagined user experience.
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Case Study
Deployed advanced digital front door strategy
Enhanced omnichannel member engagement platform with 75 capabilities and 300+ features along with NLP-based sentiment analyzer-enabled insights into real-time challenges, saving $0.5Mn in license costs annually.
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