| Episode 26

Transforming healthcare revenue cycle management with AI-driven intelligent process automation (IPA)

with Krish Purushothaman, Vice President of Implementation Services at CitiusTech, join host Laurel Rockall.

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Krish Purushothaman, Vice President of Implementation Services at CitiusTech, to discuss how robotic process automation (RPA) and intelligent automation are transforming healthcare revenue cycle management. They explore the necessity of automation in healthcare, key RCM processes benefiting from RPA, and strategies for successful implementation.

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| Episode 25

Unlocking the future of denials management: How GenAI is changing the game
with Dr. Neha Kanwar, Senior Assistant Vice President at Citius Healthcare Consulting, join host Laurel Rockall.

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Dr. Neha Kanwar, Senior Assistant Vice President at Citius Healthcare Consulting, to discuss the critical challenges in healthcare denial management and how GenAI can transform this space. They explore the current state of denial management, the transformative potential of GenAI, and the ethical considerations that accompany these advancements in healthcare.

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| Episode 24

Omnichannel marketing’s transformative role in the pharmaceutical industry
with Erin Johnson, Assistant Vice President of Life Sciences at CitiusTech, join host Laurel Rockall.

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Erin Johnson, Assistant Vice President of Life Sciences at CitiusTech, to discuss the evolution of pharmaceutical marketing from traditional approaches to integrated omnichannel strategies. They explore the impact of emerging technologies, regulatory compliance, and the importance of personalized patient engagement in modern pharmaceutical marketing.

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| Episode 23

Navigating challenges and driving innovations in the medical device industry
with Manan Shah, a Senior Healthcare Consultant of Medical Technology at CitiusTech, join host Laurel Rockall.

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Manan Shah, a Senior Healthcare Consultant of Medical Technology at CitiusTech, to explore the transformative impact of emerging technologies on patient care and operational efficiency. They discuss the evolution of medical devices, connected care solutions, cybersecurity challenges, and the role of generative AI in healthcare innovation.

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| Episode 22

Future-proofing healthcare data privacy and security with HITRUST certification
with Punam Shejale, CISO and SVP of Risk and Compliance at CitiusTech, join host Laurel Rockall.

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Punam Shejale, CISO and SVP of Risk and Compliance at CitiusTech, to discuss the critical role of HITRUST certification in healthcare. They explore the impact of HITRUST on data protection, privacy, security compliance, and risk management, offering valuable insights for healthcare organizations navigating this complex landscape.

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| Episode 21

AI-driven low-code platforms for legacy modernization
with Luis Giraldo, Vice President of Strategic Customers at OutSystems, and Krish Purushothaman, Vice President and Head of Implementation Services at CitiusTech, join host Laurel Rockall.

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Luis Giraldo, Vice President of Strategic Customers at OutSystems, and Krish Purushothaman, Vice President and Head of Implementation Services at CitiusTech, to discuss how low-code platforms are driving digital transformation in healthcare. They explore the challenges in modernizing legacy systems, the impact of AI on healthcare technology, and strategies for improving patient care through innovative digital solutions.

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| Episode 20

Navigating the realities of infusing AI in Healthcare apps
with Deepesh Hansrajani, AVP & Principal Architect, MedTech at CitiusTech, join host Laurel Rockall.

In this episode of The Shaping Healthcare Podcast, host Laurel Rockall is joined by Deepesh Hansrajani, AVP & Principal Architect, MedTech at CitiusTech, to discuss the integration of AI and gen AI into healthcare applications. They explore the current state of AI in healthcare, challenges in implementation, and the potential impact on patient care and operational efficiency.

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| Episode 19

The new frontier of Healthcare: How AI and analytics are tailoring personalized care journeys
with Shobhit Saran, Vice President and Consulting Lead, Payer Market at CitiusTech

In this episode of Shaping Healthcare Podcast, host Laurel Rockall is joined by Shobhit Saran, Vice President and Consulting Lead, Payer Market at CitiusTech, to discuss the evolution of personalized care, the impact of precision medicine, and the role of emerging technologies in shaping the future of healthcare. They explore the shift from cohort-based approaches to individualized care strategies and the tangible benefits observed in patient outcomes.

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| Episode 18

Radiologists and AI: The future avengers of Healthcare
with Dr. Vaibhavi Sonetha, a Senior Healthcare Consultant at CitiusTech

In this episode of The Shaping Healthcare Podcast, Dr. Vaibhavi Sonetha, a Senior Healthcare Consultant at CitiusTech, explores the exciting collaboration between AI and radiologists. Discover how this partnership is enhancing patient care and shaping the future of Healthcare.

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| Episode 17

How digital disruption is forcing organizations to reinvent themselves
with Ravinder Singh, Senior Vice President of Citius Healthcare Consulting, join host Laurel Rockall

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Ravinder Singh, Senior Vice President of Citius Healthcare Consulting, to discuss the critical forces driving digital transformation in healthcare and strategies for organizations to succeed amidst rapid change. They explore the evolving landscape of healthcare technology, key organizational priorities, and approaches for navigating digital innovation.

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| Episode 16

Adapting to change: Key trends shaping the payer landscape
with Benjamin Heck, Senior Vice President of Citius Healthcare Consulting, join host Laurel Rockall

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Benjamin Heck, Senior Vice President of Citius Healthcare Consulting, to discuss the critical trends and strategies shaping the payer landscape in today's rapidly evolving Healthcare sector. They explore the impact of digital transformation, the rise of consumerism, the transition to value-based care, and the potential of AI in reshaping payer operations and member experiences.

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| Episode 15

Cybersecurity in the GenAI Era: How can Healthcare enterprises stay one step ahead?
with Vipin Varma, Senior Vice President and Head of Cybersecurity Practice at CitiusTech, join host Laurel Rockall.

In this episode of Shaping Healthcare, host Laurel Rockall is joined by Vipin Varma, Senior Vice President and Head of Cybersecurity Practice at CitiusTech, to discuss the critical strategies and challenges facing Healthcare enterprises in maintaining cybersecurity resilience in the Gen AI era. They explore the evolving landscape of Healthcare cybersecurity, the impact of AI on data protection, and strategies for securing interconnected Healthcare systems.

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| Episode 14

The promise of GenAI in Healthcare: Building trust and delivering value at scale
with Dr. William Winkenwerder, Chairman of CitiusTech, and Sridhar Turaga, Senior Vice President, AI and Business Analytics, CitiusTech, join host Laurel Rockall.

In this episode of The Shaping Healthcare Podcast, Dr. William Winkenwerder, Chairman of CitiusTech, and Sridhar Turaga, Senior Vice President, AI and Business Analytics, CitiusTech, join host Laurel Rockall. They explore the transformative potential of generative AI in Healthcare, strategies for successful implementation, and CitiusTech's approach to leading in this rapidly evolving field.

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| Episode 13

The Dual Eligible Market: What is to come?
with Allison Lee and Brian Dwyer of FluidEdge Consulting, a CitiusTech company, join host Laurel Rockall.

In this episode of The Shaping Healthcare Podcast, Allison Lee and Brian Dwyer of FluidEdge Consulting, a CitiusTech company, join host Laurel Rockall. Together, they explore the challenges and opportunities posed by the D-SNP market, how health plans can adapt to new CMS policies, and how best to manage a D-SNP program.

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| Episode 12

Trust is all you need: Building Healthcare GenAI applications on the foundations of quality & trust
with Kaushik Raha, PhD and Yogesh Parte, PhD from CitiusTech join host Laurel Rockall

In this episode of The Shaping Healthcare Podcast, Kaushik Raha, PhD and Yogesh Parte, PhD from CitiusTech join host Laurel Rockall. Together, they explore navigating the future, proving the reliability and potential of AI while gaining trust, and how GenAI can drive growth in the healthcare industry.

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| Episode 11

The Patient Experience: How CitiusTech is Transforming the Patient Journey
with Rishi Mathur, VP, Head of Digital Experience Practice at CitiusTech, and Amy Heymans, Strategic Advisor, Experience Design, join host Laurel Rockall

In this episode of The Shaping Healthcare Podcast, Rishi Mathur, VP, Head of Digital Experience Practice at CitiusTech, and Amy Heymans, Strategic Advisor, Experience Design, join host Laurel Rockall. Together, they discover the benefits of taking a human-centric approach to healthcare design, how good design leads to better healthcare solutions, and how this benefits both the patient and healthcare professionals.

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| Episode 10

Elevating Value-Based Care: The Indispensable Role of Impactful Technologies
with Shitang Patel, VP - Health Plans & Consulting at CitiusTech

In this episode of The Shaping Healthcare Podcast, Shitang Patel, VP - Health Plans & Consulting at CitiusTech, joins host Laurel Rockall to explore the importance of staying up to date with healthcare professionals on the front lines, the potential of value-based care to curb healthcare expenditure, and the crucial role of technology in driving its success.

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| Episode 09

Price Transparency: The New Era of Healthcare Access
with John Squeo, SVP, Head of Provider and Healthcare Services at CitiusTech

In this episode of The Shaping Healthcare Podcast, John Squeo, SVP, Head of Provider and Healthcare Services at CitiusTech, joins host Laurel Rockall to discuss the power of price transparency in creating a more equitable healthcare sector for all.

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| Episode 08

Cultural Alignment & Star Ratings: Keys to Sustainable Healthcare Success
with Randy Strite, Senior Director at FluidEdge Consulting, a CitiusTech company

In this episode of The Shaping Healthcare Podcast, Randy Strite, Senior Director at FluidEdge Consulting, a CitiusTech company, joins host Laurel Rockall to unpack healthcare performance metrics, specifically star ratings in the context of Medicare Advantage plans.

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| Episode 07

Balancing Efficiency and Creativity: AI's Influence on Healthcare Product Innovation
with Babu Dhandapani, Senior Vice President, Health Plans at CitiusTech, and Vaishali Nambiar, Executive Vice President, MedTech at CitiusTech

In this episode of The Shaping Healthcare Podcast, Babu Dhandapani, Senior Vice President, Health Plans at CitiusTech, and Vaishali Nambiar, Executive Vice President, MedTech at CitiusTech, join host Laurel Rockall to unpack how Gen AI is transforming the productivity of engineers in the healthcare space and contributing to more creativity and innovation.

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| Episode 06

Driving better development, delivery & operational excellence with DevSecOps
with Madhu Madhanan, Vice President, DevSecOps practice lead at CitiusTech

In this episode of The Shaping Healthcare Podcast, Madhu Madhanan, Vice President, DevSecOps practice lead at CitiusTech, joins us to delve into the impact of AI in the healthcare industry - what exactly DevSecOps is?; why DevSecOps is like a superhero? and how AI is freeing engineers of sluggish documentation processes?

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| Episode 05

Healthcare for Gen Z: Building the “Netflix of Healthcare.” 
with Gloria Spiritas, Senior Director, CitiusTech

In this episode of The Shaping Healthcare Podcast, Gloria Spiritas, Senior Director, CitiusTech, joins host Laurel Rockall to delve into how Gen Z is building the “Netflix” of healthcare; and whether or not healthcare systems are getting better at the digital aspect; and the importance of accessibility and convenience in healthcare for Gen Z.

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| Episode 04

Redefining the Healthcare Landscape
with Dr. Neha Kanwar & John Janney

In this episode of The Shaping Healthcare Podcast, we’re joined by Dr. Neha Kanwar, AVP at CitiusTech and John Janney SVP at FluidEdge Consulting, a CitiusTech Company to discuss how generative AI is going to impact healthcare, both positively and concernedly.

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| Episode 03

The Healthcare Data Conundrum
with Santosh Patil, SVP and Technology Leader at CitiusTech

In this episode of The Shaping Healthcare podcast, host Laurel Rockel is joined by Santosh Patil, SVP and Technology Leader at CitiusTech, to discuss the positive impact of technology on healthcare, including improving patient care, making healthcare professionals more efficient, and addressing challenges associated with AI adoption in the industry.

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